Refund policy

Returns & Refunds

Every piece is custom-made for a specific closing — the address, the buyer's name, the closing date. That means we can't restock or resell it. Because of that, custom orders are non-returnable.

We stand behind our work

If something goes wrong on our end — a typo in the engraving that matches our proof, a wrong color, a defect from the printer or laser — we'll remake it and ship it to you at no cost. Email hello@colombos.us within 14 days of delivery with a photo.

Damage in transit

If your package arrives damaged, we'll remake and reship. See our Shipping Policy for details.

Proof approval

For orders with custom text (address boards, portraits, welcome mats), we email a digital proof before we start production. Please review carefully — once you approve the proof, we're not responsible for typos or missed details you sign off on.

Cancellations

You can cancel an order for a full refund within 24 hours of placing it or before proof approval — whichever comes first. Once we've started production, we can't cancel.

Non-custom items

Standard, non-personalized keychains and gift items may be returned in unused condition within 14 days for a full refund. Buyer covers return shipping.