Refund policy

Returns & Refunds

Most of our products are personalized or made to order just for you, so they can't be resold. Personalized and custom items can't be returned or exchanged unless they arrive damaged, defective, different from your approved proof, or, for stock designs printed in colors you choose, in colors other than the ones you picked. Items you customize, including stock designs printed in colors you choose, count as custom items.

If something's wrong

If your item has a defect, a production error, or doesn't match your approved proof, email hello@colombos.us within 14 days of delivery with your order number and a photo. We'll remake it or refund you, your choice.

Damage in shipping

If your order arrives damaged, email photos of the item and the packaging to hello@colombos.us within 7 days of delivery and we'll remake and reship it at no cost.

Proofs

For personalized and custom orders, we email you a free digital proof before production. Your first proof and one round of changes are free; after that, each change is $15. Please check spelling, dates and layout carefully. The approved proof is what we make, and we can't accept returns for errors that appear in a proof you approved.

Cancellations

You can cancel for a full refund until you approve your proof or, for items without a proof, until production begins. After that, the order can't be canceled. If we can't ship your order by the time we told you, you may cancel for a full refund (see our Shipping Policy).

Non-personalized items

Unused, non-personalized items may be returned within 14 days of delivery for a refund of the item price. Return shipping is paid by the customer unless the item was defective. Email hello@colombos.us to start a return.